Returns policy

This page aims to answer some frequently asked questions with the aim of better service to you.

What happens if I don't like the product you ordered and received?

We are confident that you will love it, but if not, you can return it to us within 14 days of delivery for a replacement or a refund of the amount you have allocated for the purchase of the. In no case can not be accepted for product that is not in its original condition. The product should not Be washed ,have all tags ,not damaged packaging. Should be returned with all the documents which accompanied it, such as.x. the sales receipt or invoice, the delivery note, etc. Just contact us and inform us you wish to return your order, and to clarify the details of the refund.

Then, pack the product so that it is protected during shipment. In the event that the product has a defect or mistake on your order, you send the parcel through the Courier agency Geniki Taxydromiki – door to Door fee recipient, consideration Returns Department. Otherwise you can use any of the agency you wish at your own charge, or Geniki Taxidromiki Courier with the burden of the cost of refund as below.
What is the cost to return products?
The costs of the refund of the debited to the business only in the case of our error or defective product. In any other case the costs shall be borne by the customer. The cost of returns is 3,00€ for Greece.
How long will it take for the refund of my money?
The procedure of the refund is the average time duration of 7 working days.
For more information please call (+30) 24940 24154.